FITNELLO App Support

Welcome to FITNELLO Support. We’re here to make sure your experience is smooth, effective, and fully supported.

Contact Support

If you need help, have questions, or are experiencing an issue, contact us directly:

📧 Email:
⏱ Response Time: Within 24–48 hours (Monday–Friday)

Frequently Asked Questions:

1. How do I access my program?

Once you sign up, log into the FITNELLO app using your credentials. Your workouts, nutrition plan, and tracking tools will be available on your dashboard.

2. How do I track my workouts?

Inside the app:

Select your assigned workout
Log sets, reps, and weights
Save your session to track progress over time

3. How do I log my nutrition?

If you’re using MyFitnessPal:

Connect your account in the app settings
Your nutrition data will sync automatically

4. How do I sync my steps and activity?

You can connect:

Apple Health (iPhone users)
Google Fit (Android users)

Once connected, your steps, calories, and activity data will sync automatically.

5. How do I message my coach?

Go to the messaging section inside the app
Send your question or update
Expect responses based on your coaching plan structure

6. How do I update my progress photos and measurements?

Navigate to the progress section
Upload photos and input measurements
Track your transformation over time

7. I forgot my password — what do I do?

Tap “Forgot Password” on the login screen
Follow the instructions sent to your email

8. The app is not working properly — what should I do?

Try the following:

Restart the app
Update to the latest version
Log out and log back in
Restart your device

If the issue continues, contact support.

9. How do I cancel my subscription?

Subscriptions are managed through your device:

iPhone (App Store):
Go to Settings → Apple ID → Subscriptions
Android (Google Play):
Go to Google Play → Payments & Subscriptions → Subscriptions

10. How do I request data deletion?

You can request deletion of your personal data at any time by emailing:

📧 workout@fitnello.com

Technical Requirements

For the best experience, make sure:

Your app is updated to the latest version
You have a stable internet connection
Your device meets current iOS or Android requirements

Privacy & Data

Your privacy is important to us. For full details on how your data is handled, please review our Privacy Policy.

Still Need Help?

If your question isn’t answered here, reach out directly: