Shipping Policy
Be sure to check your order confirmation email! Our fulfillment time frame can be found there. A typical timeline is 7-10 business days, but this may change depending on high-volume events like Black Friday.
Once our fulfillment team packs your order, it will be picked up by the shipping courier and you will be notified via email with your tracking number. As excited as we are for you to receive your new products, please keep in mind there may be delays during transit that are beyond our control. We suggest contacting your package's shipping courier for any delivery questions you may have.
Return & Exchange Policy for Digital Goods
To protect our intellectual property once you received our digital goods unfortunately there is NO RETURN POLICY to any of our online digital goods such as; e-books, training programs, and challenges.
Return & Exchange Policy for Supplements
We stand behind our products with our 110% Money Back Guarantee! If you are unhappy with any 1st Phorm product for any reason or your results with it, it can be returned for a FULL REFUND + 10% (minus shipping costs).
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If you request a refund for returned, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by FITNELLO. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit.
We do ask that you cover the return shipping costs and items must be returned (ship date) within 15 days of the original purchase in order to receive the full refund plus 10% deduction from the product that you are returning.
Return & Exchange Policy for Attire
We want you to love the pieces you receive. However, if for any reason your order doesn't work out as planned, we have a 15-day return window to create a return. Return instructions can be found at the end of this article.
15-day Returns
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We have a 15-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been delivered to you.
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In the unlikely event that you've received an incorrect item, are missing an item from your order, or an item is damaged in any way, please send us an email to contact.fitnello@gmail.com with your order number and let us know what is wrong with the order. (Failure to notify our Support Team of this prior to shipment will cause your item to be subject to our Returns Policy along with any costs that may be associated with a denied return.)
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Return standards and conditions
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We gladly accept returns for both refunds and exchanges!
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Exchanges can only be requested for the same item in alternate sizes.
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If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
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Items must be unwashed and not put through a dryer.
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Items covered in animal/human hair are subject to denial.
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Items covered in glitter, powder, skin cells, or other matter are subject to denial.
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Items with piling may be subject to denial.
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Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.
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Items with markings or other stains (such as deodorant) will not be accepted.
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We cannot accept returns (including issuing refunds) or exchanges on any water bottles, face masks, underwear, bodysuits, or socks for hygiene reasons.
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Swimwear can be returned, if the original liner is still attached. If the liner is detached, we cannot accept any returns (both refunds and exchanges) for these pieces due to hygiene reasons.
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Many (but not all) of our items include MANUFACTURER's tags. Please ensure these tags and sizing tags are attached, or your return will be subject to denial.
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At this time, we do not cover the cost of return shipping.
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For domestic US customers, the label cost will be deducted automatically from the product(s) you are returning through our returns portal (see US domestic customers link below).
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For international customers shopping - we currently do not ship internationally.
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If you are returning your entire order, please note that the original shipping costs will not be refunded.
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Any returns that are delivered outside of 30 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.
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If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days.
Can sale items be returned?
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Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange. Items discounted less than 30% are welcome to be returned within our 15-day window.
If you need to start a return, click one of the links below. If you need any extra help, contact us and we'll be happy to give you a hand!